How long does your wedding dress cleaning take?
Our standard service time is three weeks. However, over the Christmas period, this will increase to 5 weeks as we close over Christmas and New Year. This is to give your dress the time and attention required for such a special item, but please let us know if you need it faster and we’ll try to help.
Lead times will also increase if our wedding dress inspection does not match your online order details.
Will my wedding dress be insured whilst being cleaned?
Dresses are automatically insured for loss and damage whilst in transit, but they are not insured against damage during the cleaning process. However, in the rare event of a problem, compensation will be offered in most cases.
Any compensation will be based on the value of the dress and depreciation according to the guidelines as supplied by Textile Services Association.
Why should my wedding dress be cleaned?
Your wedding dress is one the most precious pieces of clothing you will ever own. It is a keepsake that reminds you of your special day and it is essential that it is preserved. In order to prevent damage, fading and discolouring, it is important that your dress is professionally cleaned.
Although your dress may look stain-free, invisible marks like champagne can cause yellowing fabrics years later if it isn’t discovered and correctly cleaned.
How will you clean my wedding dress?
Our expert wedding dress cleaning team have many years of experience with delicate fabrics and embroidery, and your dress will be cleaned by our specialists using their extensive knowledge.
Our specialists will also identify any invisible marks or stains in our UV Light Room, which helps us remove any unseen blemishes and return your dress in the best possible condition.
How long have you been cleaning wedding dresses?
We have over 10 years of experience in cleaning wedding dresses and understand that all gowns are unique and precious. Every wedding dress is individually checked by our specialists, to make sure the most gentle and effective cleaning technique is used.
Will all the marks come out?
Our team use their knowledge and years of experience to treat each individual stain. However, delicate materials often used for wedding gowns require gentle treatment and sometimes this limits our ability to treat ingrained soiling. We recognise where to stop before risking damage to the dress.
How will I get my dress back?
Once we have cleaned and preserved your dress, you’ll receive an email to confirm that your dress is ready and to arrange a suitable date and time to call in and collect.
Please note: we can also deliver the dress back to you at home, there is an additional charge for this service, with prices being based upon the weight of the complete boxed package. Your mobile number will be used for tracking purposes. We always strive to deliver your dress back to you within a suitable and convenient date and time, however we are reliant on our chosen couriers operating schedule at the time of shipping to you.
Why do you package my dress in a presentation box?
Not to mention how beautifully the box presents your dress, your cleaned dress needs to be stored away to prevent any damage to the dress over time.
Leaving it in polythene in your wardrobe or attic can damage the dress. Our boxes are made from acid-free materials and your dress will be packaged in layers of PH-neutral tissue paper to prevent any yellowing or discolouration.
